Heartstopper: Heartstopper #4: A Graphic Novel : Volume 4 (Hardcover)

Thank you for choosing to purchase books from our online store. We understand that sometimes things do not work out as planned, and we want to make sure that you have a clear understanding of our return and refund policy.

• Returns

If you are not completely satisfied with your purchase, you may return the book within 14 days of receipt for a full refund of the purchase price, excluding shipping and handling fees. The book must be returned in its original condition, and you will be responsible for the cost of return shipping. Please contact us before returning any items, and we will provide you with a return authorization number.

• Refunds

Refunds will be processed within 14 days of receipt of the returned book. If the book is returned in its original condition, a full refund of the purchase price will be issued to the original method of payment. If the book is not returned in its original condition, a partial refund may be issued at our discretion. Please note that shipping and handling fees are non-refundable.

• Damaged or Defective Items

If your book arrives damaged or defective, please contact us within 7 days of receipt to arrange for a replacement or a refund. We may require photographic evidence of the damage or defect before issuing a refund or replacement.

We reserve the right to refuse any returns or refunds that do not comply with this policy.

Thank you for shopping with us, and please feel free to contact us if you have any questions or concerns.

We offer shipping services to deliver books purchased from our online bookstore. Our shipping policy is as follows:

• Processing Time:

Orders are typically processed and shipped within 1-2 business days after payment has been confirmed. During peak seasons, such as holidays or promotions, processing times may be extended, but we will always do our best to ship orders as quickly as possible.

• Shipping Options and Fees:

We offer a variety of shipping options to meet your needs. The shipping options and fees are calculated based on the weight of the package, the shipping destination, and the shipping method selected at checkout. The shipping fees will be displayed at checkout for your review and approval.

• Delivery Time:

The delivery time varies depending on the shipping method and the shipping destination. We use reliable shipping carriers to ensure that your package arrives in a timely manner. However, please note that delivery times are estimates and not guaranteed, as they may be affected by unforeseen circumstances such as weather conditions or customs delays.

• International Shipping:

We ship internationally to select countries. International shipping fees are calculated based on the weight of the package and the shipping destination. The recipient will be responsible for any customs duties or taxes that may be charged by the destination country.

• Order Tracking:

We provide order tracking information for all shipped orders. Once your order is shipped, you will receive an email with a tracking number and instructions on how to track your package.

• Shipping Address:

Please ensure that the shipping address provided at checkout is accurate and complete. We are not responsible for lost or undelivered packages due to incorrect or incomplete shipping addresses.

We strive to provide you with the best shipping experience possible. If you have any questions or concerns about our shipping policy, please do not hesitate to contact us.